Last edited by Malakree
Saturday, July 25, 2020 | History

4 edition of Positively outrageous service found in the catalog.

Positively outrageous service

T. Scott Gross

Positively outrageous service

new and easy ways to win customers for life

by T. Scott Gross

  • 151 Want to read
  • 18 Currently reading

Published by MasterMedia Ltd. in New York .
Written in English

    Subjects:
  • Customer services

  • Edition Notes

    StatementT. Scott Gross.
    Classifications
    LC ClassificationsHF5415.5 .G76 1991
    The Physical Object
    Paginationxi, 236 p. ;
    Number of Pages236
    ID Numbers
    Open LibraryOL1569429M
    ISBN 100942361342, 0942361407
    LC Control Number91060812

    Friday's program (10/11/19) - Positively Outrageous Service How to Delight and Astound Your Customers and Win Them for Life. Join us to learn easy-to-implement ways to WOW your customers from speakers Michael Hoffman and Andrew justeetredehors.comers: Feb 17,  · To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)?doing the unexpected unexpectedly and giving the customer more than he or she could hope for. POS put customer service guru T. Scott Gross on the map in the early s.

    Aug 01,  · We are bringing focus to the four pillars of Positively Outrageous Service written about in our book: Positively Outrageous Service because when you've experienced it . Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life by Gross, T. Scott and a great selection of related books, art .

    Jan 11,  · The original book, Positively Outrageous Service, has sold over , copies. Our team has proven experience from hospitality to healthcare, from Title: CREATING POSITIVELY . Read "Positively Outrageous Service How to Delight and Astound Your Customers and Win Them for Life" by T. Scott Gross available from Rakuten Kobo. In today’s tough economy, cutting prices and providing good service aren’t enough. To be truly successful, innovative bu Brand: Allworth.


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Positively outrageous service by T. Scott Gross Download PDF EPUB FB2

Oct 18,  · Positively Outrageous Service [T. Scott Gross] on justeetredehors.com *FREE* shipping on qualifying offers. A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers/5(6). Nov 07,  · Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life [T.

Scott Gross, Andrew Szabo, Michael Hoffman] on justeetredehors.com *FREE* shipping on qualifying offers. From T.

Scott Gross, a consumer advocate, whose client roster for consulting and training reads like a who’s who of the Fortune Southwest Airlines5/5(2). So the night clerk gave him directions and his car. The clerk delivered "Positively Outrageous Service" (POS) and the motel chain gained a customer for life.

POS is the result when people who have a natural service instinct do whatever it takes to make a customer happy.7/10(). In today's tough economy, cutting prices and providing good service aren't enough.

To be truly successful, innovative businesspeople must learn the art of Positively Outrageous Service (POS)-doing the unexpected unexpectedly and giving the customer more than he or she could hope for.

POS put customer service guru T. Scott Gross on the map in the early s/5. Airport transportation service in Owings, Annapolis, Prince Frederick, Md.

Scheduled pickups can be easily changed at no charge by calling or texting 24 hours in advance. Positively Outrageous Service, Irving, Texas. likes · 4 talking about this. Start treating your service for what it is—a one-of-a-kind, in-the-moment WOW experience that one can't wait to tell Followers: Start treating your service for what it is—a one-of-a-kind, in-the-moment transaction.

Our team have each built businesses with Positively Outrageous Service and used its principles on our guests, clients and customers. Positively Outrageous Service (POS) principles work because they are. Editions for Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them for Life: (Paperback published in ), "Positively Outrageous Service is the most enjoyable book I have read concerning customer service during the past decade." —Coleen C.

Barrett, president emeritus of 4/5(1). Sep 01,  · This is a book that should be read by anyone in sales or marketing. This book would also being very helpful to business owners as well.

The book gives specific examples of a variety of industries/individuals that gave customers "Positively Outrageous Service"/5(5). Find out more about Positively Outrageous Service by T.

Scott Gross, Andrew Szabo, Michael Hoffman at Simon & Schuster. Read book reviews & excerpts, watch author videos & justeetredehors.com Edition: 3rd Edition. positively outrageous service Download positively outrageous service or read online books in PDF, EPUB, Tuebl, and Mobi Format.

Click Download or Read Online button to get positively outrageous service book now. This site is like a library, Use search box in the widget to get ebook that you want. Dec 16,  · “Positively Outrageous Service” by T. Scott Gross is a very enjoyable book to read. I found his ideas and thoughts regarding how to provide the best customer service were creative, energetic, and practical.

“Positively Outrageous Service” is a book for those people who are truly interested in providing the best service for their customers.

His first book, Positively Outrageous Service has been translated into over a dozen languages. The 13 fun to read books that have followed prove that it is possible to have fun, make the world a better place and earn a living by loving on your customers.

Scott Gross is a super-successful businessman, a quality service guru, and a consultant to many of America's most prestigious companies and organizations. His message. In today's economy cutting prices is not enough, nor is providing good service.

Today's successful businespeople must learn the secret of Positively Outrageous Service-doing the unexpected unexpectedly, and giving the. A business consultant and service guru details how to really prosper in today's tough business world by providing service above and beyond the call of duty.

In this dynamic, fascinating book, T. Scott Gross shows how anyone can take customer service to a whole. Best known for his first book, Positively Outrageous Service, now in its second edition, with overcopies in circulation world-wide in a multitude of languages, Scott continues to delight audiences with his subtle humor, masterful storytelling, and take-home value, challenging them to make work fun.

Sep 01,  · Positively Outrageous Service How to Delight and Astound Your Customers and Win Them for Life 2Rev Ed edition by T.

Scott Gross. Published September 1, by Kaplan Business. Written in EnglishPages: You Need Positively Outrageous Service to Super-charge Your Brand. Anyone can write a book but to be an “expert” You have to have lived it. Scott Gross has lived it. Scott Gross knows how to reach and teach your audience how to deliver Positively Outrageous Service.

And that’s what is going to build and protect your brand. A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to. Feb 19,  · Collection Book Positively Outrageous Service: The Ulitmate Antidote For Today s Tough Times.

AlannaiUsrey. Read Positively Outrageous Service: New and Easy Ways to Win Customers for Life Free Books. Tghpeberb. READ ONLINE Positively Outrageous Service: How to Delight and Astound Your Customers and Win Them.getAbstract Summary: Get the key points from this book in less than 10 minutes.

This folksy compilation of stories about people and companies who deliver "Positively Outrageous Service" (POS) has the right mix to prove that people love great service and the companies that deliver it.T.

Scott Gross. You Need Positively Outrageous Service to Super-charge Your Brand! Anyone can write a book but to be an “expert” you have to have lived it!

T. Scott Gross has lived it! T. Scott Gross knows how to reach and teach your audience how to deliver Positively Outrageous Service.